Booking Group
Booking Group Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Booking Group has a 1.3 star rating from 27 reviews and customers are mostly dissatisfied, with frequent reports about refunds, billing and poor customer service in Booking Group reviews.
Key Takeaways for Future Customers
- Expect difficulty reaching support and long delays on refunds; read cancellation and billing terms before booking.
- Prepaid reservations may not be honored at pickup; consider booking direct with major agencies instead.
Negative Feedback / Risk Areas
- Repeated Booking Group customer complaints mention no response to refund requests and lost payments.
- Issues include canceled or invalid reservations, incorrect charges, and unhelpful or unavailable customer service.
Positive Feedback
Some reviews note low prices and the ability to reserve needed services when bookings work as expected.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Booking Group has a 1.3 star rating from 27 reviews and customers are mostly dissatisfied, with frequent reports about refunds, billing and poor customer service in Booking Group reviews.
Key Takeaways for Future Customers
- Expect difficulty reaching support and long delays on refunds; read cancellation and billing terms before booking.
- Prepaid reservations may not be honored at pickup; consider booking direct with major agencies instead.
Negative Feedback / Risk Areas
- Repeated Booking Group customer complaints mention no response to refund requests and lost payments.
- Issues include canceled or invalid reservations, incorrect charges, and unhelpful or unavailable customer service.
Positive Feedback
Some reviews note low prices and the ability to reserve needed services when bookings work as expected.
Media from reviews
Turn one complaint into a collective action
I didn’t use their insurance and they didn’t refund my money. And they refuse to get back with me!
I was charged for car rental insurance I didn’t use. They refused to refund my money.
My rental car was canceled by the rental car company and was supposed to get the insurance deposit back and they will get back with me or refund my money.
- Poor customer service
Preferred solution: Full refund
User's recommendation: Do not use booking group.com for your rental car insurance!
Lisbon, Continental Portugal
CANCELED AND NOT REIMBURSED YET.
- Refund of 129,13 EUR for reservation B3159**** promised within 3 days.
- No refund has been received as of today; the proof is the cancellation email.
How long does it take to get reimbursed on credit card? I received an e-mail in 26/06/2023, confirming that my reservation B3159**** was canceled and the refund of 129,13 EUR would take only 3 days.
But till today, I didn't receive anything.
My proof of purchase is exactly the e-mail that I received.
- Non disclosure of foreign fees
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStill waiting on refund after 21 days
- Charges were higher than quoted.
- Cancelled booking; refunds take up to 21 days.
- No one answered calls or emails.
I scheduled an auto rental and after booking realized that the charges were more than quoted.
I immediately cancelled the booking and read that it takes up to 21 days to process the refund.
There is no one to speak to when you call their contact phone number. They take you around in circles.
I have sent emails without any response.
This is a terrible company to do business with. I can't believe they are still in business.
I will never use another company without checking the reviews first!
If I could give you a zero rating I certainly would!
Completely disappointed!!
Booking number B1578****
- No one to speak to for customer support
- Refund policy is 21 days and still have not received
Preferred solution: Full refund
User's recommendation: Do not use this company!!
Adelaide Cbd, South Australia
THEY REFUSING TO PAY THE CAR INSURANCE REFUND,
- Case no. B7162: refund confirmed 9/02/23; funds sent to wrong bank on 12/04/23; still no reply after weekly mails with correct bank details.
THE CASE NO.B7162**** MY CAR INSURANCE REFUND WAS INVESTIGATED AND CONFIRMED ON 9/02/23 MONEY SENT TO THE WRONG BANK. ON 12/04/23 SENT TO THE WRONG BANK AGAIN.
AND THERE IS SILENCE SINCE THEN. I KEEP SENDING THEM 2 MAILS A WEEK WITH THE CORRECT BANK DETAILS AND THERE IS NO ANSWER.
User's recommendation: DO BUY THE CAR INSURANCE FROM THE FULL COVERAGE BOOKING GROUP
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNOT GETTING A REFUND
- BOOKINGGROUP refund request: 2400 euros.
- They say a voucher was requested and deny the refund.
Never trust this company!!
We booked a car with BOOKINGROUP and asked for a refund using their cancellation policy. They are pretending we asked for a Voucher, and this is absolutely not true!
We ask to get a full refund of our payment of 2400 euros!
And they just do not answer our requests, sending us automatic answers from a bot each time we try to contact them. We called customer services asking them to prove to us that we did ask for a Voucher as they pretend, and they said they can send us this proof!
BIG BIG THIEVES!!
NEVER TRUST THEM and all the complainers should come together and send this company to the court!!
- No pros
- When you call them they shut the phone with no relevant answer
- Horrible customer service
- Dont have any proof of what they pretending
Preferred solution: Full refund
User's recommendation: NEVER EVER BOOK ANYTHING WITH THIS COMPANY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOwed a full refund
- Flight delayed; emailed about late pickup.
- Reservation canceled on arrival; no reply to email.
- Booking via third party; direct with firm.
My flight was delayed, whilst stuck on the plane, on the runway waiting to take off I emailed this company informing them that I would be late picking up my hire car.
They did not reply.
On landing in Italy, 2 hours late, the hire company said that my car reservation had been cancelled.
This is a third party set up so you are not dealing directly with the hire company.
They have taken £350 of my money for a car I didnt see.
Had to book another hire car.
ONLY DEAL DIRECTLY WITH A REPUTABLE CAR HIRE COMPANY.
This lot are a bunch of crooks.
- Will steal your money
Preferred solution: Full refund
User's recommendation: DON’T USE THIS COMPANY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Catania, Sicily
Change name reservation
- Tried for 3 hours to change the rental name to my wife's name but failed.
- We had to rebook with another company and lost all the money.
It was impossible to get someone from the booking group to change the name of the car rental into my wifes name. She had her drivers license but I have international drivers permit.
I have not been required in surrounding counties around Italy to have my home license. She had hers and I did not. Spent 3 hours trying to get help.
Finally had to walk away and rebook with another company. Lost all the money.
- Price
- No support
Preferred solution: Full refund
User's recommendation: Go with bigger more well known booking agencies such as Expedia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
My money back fax Michigan first Credit Union fax (248)443****
- A major credit card was required to book; funds were charged.
- They canceled and want a debit-card refund today; please fax to their credit union.
I DIDN'T KNOW I NEED A MAJOR CREDIT CARD TO BOOK AND YOU GUYS TAKE THE MONEY OUT AUTOMATICALLY I TOLD MY CREDIT UNION WHAT HAPPENED THEY NEED YOU GUYS TO FAX THEM AT (248)443 **** SO THEY CAN PUT MY MONEY BACK IN MY DEBIT CARD ACCOUNT I NEED MY MONEY I CANCELED THE RESERVATION CAUSE I DON'T HAVE A MAJOR CREDIT CARD IF I WOULD HAVE KNOWN I WOULDN'T HAVE BOOKED I THOUGHT YOU WAS LIKE PRICELINE JUST ASK FOR CREDIT CARD INFORMATION AND DONT CHARGE THE CARD I NEED MY MONEY BACK TODAY I CANT WAIT THE NEXT DAY
Preferred solution: Full refund
Cancellation
- Airport pickup/drop-off advertised but not there.
- It's seven minutes away and the shuttle wait was long.
- Wife can't lift over 5 lbs due to surgery.
This said pick up and drop off at the air port it is not at the airport. It's 7 mind away the wait was long for the Suttle and longer to get my car.
My wife can't lift more than 5 lbs cause of surgery. I only got this rental cause it said pick up and drop off at the airport
Preferred solution: Like to see the right pick up and drop off fix address on the booking site
Irving, Texas
Booking confirmation
I was hung up on. Affirm pending but not went through.
I was inconvenienced.
Disappointed. Disappoin
User's recommendation: They don't always process your affirm payment in a timely manner.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Canceled and no credit yet
Company fixed the issue and I have been provided with full refund.
How long does it take to get reimbursed on credit card when reservation was canceled more than 48 hours.
- No phone number
Preferred solution: Full refund
Kloten, Zurich
Scam Agency = bookinggroup.com
- Booked a rental car through bookinggroup; it was a scam.
- Paid upfront; voucher not valid; no car provided; refunds not available.
This is scam agency. I made a big mistake booked a rental car using this bookinggroup.
It asked to pay full amount in advance with lower price but finally when I showed the voucher at rental car company, the voucher was not valid. They didn't provide me any rental car.
I lost prepaid money, wasted my time and couldn't get any refund. DO NOT USE bookinggroup.com, bookingcar.com, economybookings.com, and bookingcar-europe.com because THEY ARE ALL SCAM.
Preferred solution: Full refund
User's recommendation: Get away from bookinggroup
Adelaide Cbd, South Australia
Car Insurance Refund Case B7162****
- Claim lodged Jan 2023; approved 09/02/23.
- No refund as of 23/06/23 after emails.
- Full Coverage Booking Group gave little explanation.
I've lodged my car insurance claim in January 2023. It was confirmed and approved on 09/02/23 .
Today is 23/06/23 and no refund.
I've sent numerous inquiring e-mails
and received very little explanation from the Full Coverage Booking Group.
This is NOT a business which looks after the customer.
Jacek Stypczynski
Case No. B7162****
User's recommendation: Do Not buy the car insurance from this business
Travel Agencies Expert Talks
Vacation Rentals: Refund, Cancellation and Safety Tips
How to refund or cancel a vacation rental? How to avoid a scam? We’ve asked Mary Branum, a vacation rental expert, and experienced homeowner, to answer top consumers questions about vacation rentals.
Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.
Phoenix, Arizona
Issue with booking car rental
- The site changed my travel dates; I cancelled.
- They charged a cancellation fee and the full rental amount to my card; I still need a rental.
The website system changed the dates of my travel. When I found out it was the wrong dates, I cancelled it and when I started to rebook it I noticed they took my money (cancellation fee) as well as the whole amount of the rental car out of my credit card. I still need a rental but dont want to have this happen again.
User's recommendation: Not at this time unless they fix what they did wrong.
Troy, New York
I had reservations to pick up a car on May 26. I didn’t get a chance to leave that day because I couldn’t get the car that I needed and I did not get my refund of my money that I paid for the ticket w
- I had a car pickup on May 26.
- At pickup I was asked for a card; it was run.
- No contact yet; please call back at 518-888-****.
I had reservations to pick up a car on 26 May. When I got there I was asked to present my credit card she ran my card and told me that I could not get the car so I left.
I have not received or heard from your company yet someone please give me a call back at 518-888-****. Thank you.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReserved a car, prepaid , and no cars available !!!
I reserved a car with Dollar car rental thru Booking.com to be picked up at Orange County airport, prepaid, and no cars were available when I arrived. I was referred to another company and had to pay full price which was 3 times what i had prepaid.I would like a refund of the $355.15 that i prepaid.
Note: If a client PREPAYS for ANY product or service it should be considered a contractual obligation for both parties to fufill. Booking.com should have to pay the difference from what dollar refunds me AND what i had to pay at the other company similarly to when a hotel or airline overbooks they pay for you to stay or fly at an equal or better establishment.
User's recommendation: Do not prepay, there is no guarantee of an available car.
About
, , , ,
Booking Group Ltd is a privately held company which specializes in online booking solutions. It was founded by Alen Baibekov and Igor Demchakov in 2007. The headquarters is based in Marupe County, Riga, Latvia. There is also an office in New York. Booking Group offers online car rental booking services in more than 150 countries. The company provides EconomyBookings.com online platform to search, compare, and book car rentals. It also has the Avtoprokat.ru online service for Russian speaking customers. Booking Group cooperates with Enterprise Holdings, Dollar Thrifty Automotive Group, Europcar, Sixt, and many other rental companies. It has an Affiliate Program with bonuses for partners.
Booking Group is ranked 267 out of 2286 in Travel Agencies category
USA
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I moved into an apartment complex in January. I've lost about $30 inserting into a machine that does not work!
One don't know that until after $ is inserted. The whole system is garbage. No one is minding the store, the apartment complex refers us to you. There is NO phone number on the card, and they don't even care.
There is only one washer working in the entire building of 3 floors and no dryers at all.
THE WASHERS ARE WEAK AND DONT WORK WELL EVEN AFTER PAYINGThis whole System is garbage, I will take my time and go the laundry from now on no matter how inconvenient it is! THIS COMPANY IS TRASH AND SHOULD BE AHAMED!!!!