Booking Group
Booking Group Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Booking Group has 1.3 star rating based on 44 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Low price, No prons, Able to have a reservation for what is needed.
Cons: No customer service, Nobody to talk to, Lack of customer service.Recent recommendations regarding this business are as follows: "AVOID AVOID AVOID", "do not use", "Be sure that you have your money situation 100% before booking a rental, because if you end up needing a refund, there’s no telling when you’ll receive it.", "Don't get the car insurance from this people.", "Get a hotel that you know or stayed before".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Booking Group has 1.3 star rating based on 44 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Low price, No prons, Able to have a reservation for what is needed.
Cons: No customer service, Nobody to talk to, Lack of customer service.Recent recommendations regarding this business are as follows: "AVOID AVOID AVOID", "do not use", "Be sure that you have your money situation 100% before booking a rental, because if you end up needing a refund, there’s no telling when you’ll receive it.", "Don't get the car insurance from this people.", "Get a hotel that you know or stayed before".
Most users ask Booking Group for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
Satisfied customer
I was very angry at first for their failure to refund my payment to my credit card. After I explained my need to cancel they immediately responded.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gatlinburg, Tennessee
Hotel in Tennessee
Hotel never given the room reservation
No one at the office youll never see a person in the building,
hotel in very bad shape not like the pictures
And booking.com not responded my phone calls or the hotel 602 East Parkway, Gatlinburg, United States of America, TN 37738
be careful when you do reservations
- Reservations on line
- You dont get what you pay
Preferred solution: Full refund
User's recommendation: Get a hotel that you know or stayed before
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Portland, Oregon
POS scammer company
Extra fees at front desk when precisely the reason why I chose this was to save. Now they wont give me the car and cant help me cause I was billed through that *** 3rd party and am out both a rental car and $532 US dollars. Absolute scam of a website
- Con because i was conned
Preferred solution: Full refund
User's recommendation: AVOID AVOID AVOID
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Lisbon, Continental Portugal
CANCELED AND NOT REIMBURSED YET.
How long does it take to get reimbursed on credit card? I received an e-mail in 26/06/2023, confirming that my reservation B3159**** was canceled and the refund of 129,13 EUR would take only 3 days.
But till today, I didn't receive anything.
My proof of purchase is exactly the e-mail that I received.
- Non disclosure of foreign fees
Preferred solution: Full refund
I didn’t use their insurance and they didn’t refund my money. And they refuse to get back with me!
My rental car was canceled by the rental car company and was supposed to get the insurance deposit back and they will get back with me or refund my money.
- Poor customer service
Preferred solution: Full refund
User's recommendation: Do not use booking group.com for your rental car insurance!
Menomonee Falls, Wisconsin
Rental car not received
Still waiting.
I had ordered a rental car through you for Oct 7 at San Francisco International airport, reservation B5184****. It was paid in advance Aug 19 for $412.96.
However there was no car available.
We were told to wait 5 hours which was impossible. No message to get a car. Please refund the total car rental fee back to my credit card as we did not get a car!
We are just back from our trip and can only now deal with the issue. No voucher please, but a refund.
I would appreciate your immediate attention to this matter.
Cherik Bulkes
User's recommendation: do not use
Adelaide Cbd, South Australia
Unpaid car insurance refund
Car insurance Case B 7162****.
The insurance claim was investigated and confirmed on 09/02/3023.
They sent money to the wrong banks twice. 09/02/23 and 12/04/23 , after this they stopped corresponding.
I've sent them numerous
e-mails every one with the correct bank details and NOTHING !!
SILENCE !!! They own mi $ 1021 AUS !!!
User's recommendation: Don't get the car insurance from this people.
I received a email on September 9th stating that my refund would be processed within 7-10 business days
Today is October 7th, and I have still yet to receive my refund. Im in a tight money situation right now and wouldve loved to receive my refund by now, but Im not understanding why I havent received my refund yet.
Preferred solution: Full refund
User's recommendation: Be sure that you have your money situation 100% before booking a rental, because if you end up needing a refund, there’s no telling when you’ll receive it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStill waiting on refund after 21 days
I scheduled an auto rental and after booking realized that the charges were more than quoted.
I immediately cancelled the booking and read that it takes up to 21 days to process the refund.
There is no one to speak to when you call their contact phone number. They take you around in circles.
I have sent emails without any response.
This is a terrible company to do business with. I can't believe they are still in business.
I will never use another company without checking the reviews first!
If I could give you a zero rating I certainly would!
Completely disappointed!!
Booking number B1578****
- Refund policy is 21 days and still have not received
- No one to speak to for customer support
Preferred solution: Full refund
User's recommendation: Do not use this company!!
Adelaide Cbd, South Australia
THEY REFUSING TO PAY THE CAR INSURANCE REFUND,
THE CASE NO.B7162**** MY CAR INSURANCE REFUND WAS INVESTIGATED AND CONFIRMED ON 9/02/23 MONEY SENT TO THE WRONG BANK. ON 12/04/23 SENT TO THE WRONG BANK AGAIN.
AND THERE IS SILENCE SINCE THEN. I KEEP SENDING THEM 2 MAILS A WEEK WITH THE CORRECT BANK DETAILS AND THERE IS NO ANSWER.
User's recommendation: DO BUY THE CAR INSURANCE FROM THE FULL COVERAGE BOOKING GROUP
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNOT GETTING A REFUND
Never trust this company!!
We booked a car with BOOKINGROUP and asked for a refund using their cancellation policy. They are pretending we asked for a Voucher, and this is absolutely not true!
We ask to get a full refund of our payment of 2400 euros!
And they just do not answer our requests, sending us automatic answers from a bot each time we try to contact them. We called customer services asking them to prove to us that we did ask for a Voucher as they pretend, and they said they can send us this proof!
BIG BIG THIEVES!!
NEVER TRUST THEM and all the complainers should come together and send this company to the court!!
- No pros
- Dont respect their cancellation policy
- When you call them they shut the phone with no relevant answer
- Horrible customer service
Preferred solution: Full refund
User's recommendation: NEVER EVER BOOK ANYTHING WITH THIS COMPANY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOwed a full refund
My flight was delayed, whilst stuck on the plane, on the runway waiting to take off I emailed this company informing them that I would be late picking up my hire car.
They did not reply.
On landing in Italy, 2 hours late, the hire company said that my car reservation had been cancelled.
This is a third party set up so you are not dealing directly with the hire company.
They have taken £350 of my money for a car I didnt see.
Had to book another hire car.
ONLY DEAL DIRECTLY WITH A REPUTABLE CAR HIRE COMPANY.
This lot are a bunch of crooks.
- Will steal your money
Preferred solution: Full refund
User's recommendation: DON’T USE THIS COMPANY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Catania, Sicily
Change name reservation
It was impossible to get someone from the booking group to change the name of the car rental into my wifes name. She had her drivers license but I have international drivers permit.
I have not been required in surrounding counties around Italy to have my home license. She had hers and I did not. Spent 3 hours trying to get help.
Finally had to walk away and rebook with another company. Lost all the money.
- Price
- No support
Preferred solution: Full refund
User's recommendation: Go with bigger more well known booking agencies such as Expedia
Travel Agencies Expert Talks
Vacation Rentals: Refund, Cancellation and Safety Tips
How to refund or cancel a vacation rental? How to avoid a scam? We’ve asked Mary Branum, a vacation rental expert, and experienced homeowner, to answer top consumers questions about vacation rentals.
Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
My money back fax Michigan first Credit Union fax (248)443****
I DIDN'T KNOW I NEED A MAJOR CREDIT CARD TO BOOK AND YOU GUYS TAKE THE MONEY OUT AUTOMATICALLY I TOLD MY CREDIT UNION WHAT HAPPENED THEY NEED YOU GUYS TO FAX THEM AT (248)443 **** SO THEY CAN PUT MY MONEY BACK IN MY DEBIT CARD ACCOUNT I NEED MY MONEY I CANCELED THE RESERVATION CAUSE I DON'T HAVE A MAJOR CREDIT CARD IF I WOULD HAVE KNOWN I WOULDN'T HAVE BOOKED I THOUGHT YOU WAS LIKE PRICELINE JUST ASK FOR CREDIT CARD INFORMATION AND DONT CHARGE THE CARD I NEED MY MONEY BACK TODAY I CANT WAIT THE NEXT DAY
Preferred solution: Full refund
Irving, Texas
Booking confirmation
I was hung up on. Affirm pending but not went through.
I was inconvenienced.
Disappointed. Disappoin
User's recommendation: They don't always process your affirm payment in a timely manner.
Cancellation
This said pick up and drop off at the air port it is not at the airport. It's 7 mind away the wait was long for the Suttle and longer to get my car.
My wife can't lift more than 5 lbs cause of surgery. I only got this rental cause it said pick up and drop off at the airport
Preferred solution: Like to see the right pick up and drop off fix address on the booking site
About
, , , ,
Booking Group Ltd is a privately held company which specializes in online booking solutions. It was founded by Alen Baibekov and Igor Demchakov in 2007. The headquarters is based in Marupe County, Riga, Latvia. There is also an office in New York. Booking Group offers online car rental booking services in more than 150 countries. The company provides EconomyBookings.com online platform to search, compare, and book car rentals. It also has the Avtoprokat.ru online service for Russian speaking customers. Booking Group cooperates with Enterprise Holdings, Dollar Thrifty Automotive Group, Europcar, Sixt, and many other rental companies. It has an Affiliate Program with bonuses for partners.
Booking Group is ranked 279 out of 1922 in Travel Agencies category
USA
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I moved into an apartment complex in January. I've lost about $30 inserting into a machine that does not work!
One don't know that until after $ is inserted. The whole system is garbage. No one is minding the store, the apartment complex refers us to you. There is NO phone number on the card, and they don't even care.
There is only one washer working in the entire building of 3 floors and no dryers at all.
THE WASHERS ARE WEAK AND DONT WORK WELL EVEN AFTER PAYINGThis whole System is garbage, I will take my time and go the laundry from now on no matter how inconvenient it is! THIS COMPANY IS TRASH AND SHOULD BE AHAMED!!!!